If you would like a custom piece, OwlCraft would love to design it for you. Your custom piece must be purchased before we start work on your one of a kind wood lake art. OwlCraft will send photos and keep good communication with all customers on every item.

I accept debit or credit cards for direct checkout as well as Paypal. Your address (whether it is US or not) must be confirmed on Paypal for me to ship your items. If you address is not confirmed buyer must understand there can and may be a cancellation of the sale on Paypal and Etsy. Some shops may ship to unconfirmed address but OwlCraft does not. I'm sorry for any inconvenience this may cause.

If you are unsatisfied please contact us first. If would prefer a refund you will be given a partial refund due to the cost incurred with Etsy and/or Paypal. Refund requests will have to be in the time frame within a week of delivered time. You will need to send the package back to the return address on the package. You will not be refunded for the cost of shipping since there is a discount in the shipping to your home. If your product qualifies for a return we can refund you once the item has been received by OwlCraft. If the item is damaged or ruined once the item is correctly returned, you will be charged a percentage as well. I suggest to customers to make sure there is delivery confirmation on all returns.

If your package arrives late and would prefer a refund, you are more than welcome to return the package. We only ship from the estimated time frame from the USPS website and are not liable for late delivery. It is up to USPS to deliver in their time frame and we unfortunately can not foresee delays. If you are worried about timing on a package you are more than welcome to purchase rushed shipping or order ahead of time. To return the package, you are more than welcome to write "return to sender" and drop off at your local post office. Once it has arrived to our door, we will refund for the purchased price.

We send everything USPS, OwlCraft is not liable for damages/late delivery done to the packages/products once it has left my hands. If you have an issue with damaged/late packages please let us know, in rare cases you may have to contact USPS depending on issue at hand. If there is an issue regarding the damages done to the package from USPS please contact your local carrier who delivered the package. Reporting damages will help the post office responsibilities to deliver package properly for you and your local community. You can always request Insurance for your package for an extra fee.

Please contact us directly if you wish to cancel your order. If your order has shipped, it is to late to cancel an order as we can't request items back from USPS. If you would like to cancel an order you must contact us directly prior to shipment. Your order is only officially canceled once you receive confirmation from us. We will work our best to accommodate but once the shipping process has started there is little we can do. We appreciate your understanding.